System Warranty

The NETX System Warranty assures the end user that their certified network complies with the applicable performance standards over the 25-years period.

The NETX Extended System Warranty is only available when the system is designed, supplied and installed by an accredited NETX Solutions Partner or supplied and installed by an accredited NETX Cabling Partner.

It is the responsibility of the NETX Partner to make sure that the end user is aware of the terms and conditions of the system warranty.

To qualify for the warranty the network must be made up entirely of NETX Permanent Link products or approved partner products, which must be new at the time of installation. Also, all permanent links must be installed and tested after NETX guidelines and the applicable standards.

Once the testing of the network has been done the NETX Partner will apply for the 25-years warranty by submitting the documents required to the know NETX representative within 60 days from the completion of the tests. NETX technical staff and testing supervisor will evaluate the application and, when accepted, the warranty certificate will be issued.

Should the application be complete with all the requested we will issue the warranty certificate within 7 days since when the application is received. The certificate will be emailed to the addresses provided by the applicant.

All information supplied to NETX must be accurate and true. Should it become known that falsified information has been supplied the warranty shall be void and the network owner notified that the warranty certificate is withdrawn.

The NETX 25-years system warranty covers the performance of both NETX fibre and/or copper links, from patch panel to outlet and/or patch panel to patch panel. The warranty applies to both the single components and network applications.

In details, the following are covered for both Copper and Fibre:
• Permanent links and Channels Patch Panel to Outlet
• Permanent links and Channels Patch Panel to Patch Panel
• Backbone links (Patch Panel to Patch Panel)
• Consolidation Points Cables
• Floor Standing Cabinets
• MPO Optical Fibre installations (Test in accordance with the details of the Fibre Optic Links section below)

If the end user or the NETX Partner do not pay in full for the goods supplied under the warranty in accordance with terms, the warranty will become null and void. In the event that this occurs NETX will notify the end user as quickly as possible.

The warranty does not cover…
• Accidental or malicious damage to the installed components or links by individuals.
• Damage caused by external circumstances beyond control.
• Permanent links for which compliant test results were not supplied at the time of application.
• Permanent links which have been subject of any kind of work after the certified installation.
• Permanent links whose performance has been affected by direct and/or indirect works or handling or equivalent.
• Any kind of PDUs (the warranty is for 2 years)

In case of a problem with a certified installation, the end user should contact the NETX Partner who installed the system. The NETX partner will have to visit the site and check the installation to establish the problem and, possibly, its cause. The NETX Partner shall promptly notify the NETX representatives and/or technical staff.

NETX reserve the right to require the installer to perform specific tests, to visit the site ourselves, to request the return of suspected faulty product or other samples of the network components. Failure to comply with these requirements may, at NETX discretion, invalidate the claim.

Following to our evaluation, should we find that any of our product covered by a certified warranty is faulty, we will request the NETX Partner to supply a replacement product without any cost for the customer.

NETX Cabling Partners will claim the value of faulty product from NETX.

Beside the value of the faulty products NETX Solutions Partners are also eligible to claim from NETX the value of the work done to rectify the problem. Work is compensated on the basis of working hours at the rate agreed in the NETX Partner agreement.

Should the NETX Partner be no longer in business or no longer available to perform the job, the network owner or the end user should contact NETX’ sales or technical team for assistance. Full details of the problem will be requested. NETX directly or any available NETX Partner will provide needed assistance and will ensure the performance of the certified network is restored to the standard.

NETX reserves the right to charge traveling expenses and working hours at the normal rates to the network owner or the end user, depending who has been calling NETX for assistance, in case an engineer is sent to the site and it is found that the network or products are not faulty.

Detailed Application Process

Fill up Form B1.

This form provides NETX with the information of the Partner who is installing the network and about the network owner who is receiving the warranty certificate.

Fill up Form B2

This form provides NETX with overall information about the links composing the network and the equipment used to test the links.
Should a network be made up of only one type of cabling, for example Category 6A F/UTP based on a 4 pairs PVC cable, and the number of links is 100, the information to be supplied is the following.

Link type	No of links
Category 6A F/UTP, 4 pairs cable PVC	100

Should a network be made up of more than just one type of cabling, for example Category 6A U/FTP based on a 4 pairs PVC cable and Fiber Optic OM3 based on 4 fibers cable, and the amount of links is 100 for the former and 20 for the latter, the information to be supplied is the following.

Link type	No of links
Category 6A F/UTP, 4 pairs cable PVC	100
OM3, 4 cores cable PVC	20

The tester used must have been calibrated within the last 12 months. The certificate of calibration must be provided along with the application.

Fill up Form B3

To fill up Form B3 is mandatory for cables, connectors and panels, optional for all other items. The System Warranty will apply to the items included in the list only.

For copper networks: Part Number and the overall quantity of installed cables, jacks/connectors and panels is the minimum information that must be provided. For example, in the case of a copper Category 6A F/UTP network based on 20000 meters of a 4 pairs PVC cable type and 650 keystone jacks’ type and 15 panels type, the minimum information to be supplied is the following.

P/N	Q.ty
NETX Products - BOM
14C6AUF8S28-5	20,000m
14C6AS390	650 pcs
14C6AS1L21-19	15 pcs
Patchcords	Optional
Faceplates	Optional
...	...

For fiber optic networks : Part Number and the overall quantity of installed cables, pigtails, termination connectors and panels is the minimum information that must be provided. For example, in the case of a OM3 network based on 10000 meters of a 4 cores cable type and 1500 pigtails type and 35 panels type, the minimum information to be supplied is the following.

P/N	Q.ty
NPS Products - BOM
14F9-62D-04-4-F-N-SLT-DT	10,000m
14F609LC001.5I	1500 pcs
14F24-BSA	35 pcs
Patchcords	Optional
Adapters	Optional
...	...

This is an essential part of the information when applying for the system warranty. It must be the original report as created by the software of the equipment used and it must be supplied as a PDF file. The report must prove the compliance of the testing methods to the applicable standard and it needs to include at list the following:

Summary of the links tested.
1-page test report for each single link with all the performances tested.

To sum up, the following needs to be supplied to your NETX representative:

Form B1
Form B2
Form B3
Form C1

The information can be delivered either by email or by sharing services (preferred www.wetransfer.com, DropBox, Google Drive) or by post or courier.

If you are delivering by post or courier, please check the delivery address with your NETX representatives. Costs are at NETX Partner’s charge. Please note that the results on CD/DVD/Memory Stick will not be returned; we recommend the installer to keep a copy for their own records.

NETX will confirm receipt of the application promptly and will verify its content in typically 5 to 10 working days.

In case the application is approved NETX will notify the Partner by email and the Warranty Certificate being sent along as a PDF attachment.

In case the application cannot be processed because of missing or faulty or unreadable information or any other reason NETX will notify the Partner by email with the relevant comments. The Partner will then be able to react so as to bring the warranty to completion.

Certificate Samples